Cancellation Policy
At Byteblow, we understand that sometimes situations change, and you may need to cancel your order. We offer a hassle-free cancellation process to accommodate your needs. Please read our cancellation policy to understand how it works:
1. Requesting Cancellation
You can easily initiate a cancellation request through the order panel on our website or app. Alternatively, you may also contact us via email or phone to request a cancellation.
2. Convenience Fee
- The convenience fee charged on orders is non-refundable when the order is cancelled by the buyer. However, in cases where the order is cancelled by us, the complete order amount will be refunded.
- The convenience fee is only applicable if the buyer initiates the cancellation and requests a refund.
3. Cancellation Charges
- If the buyer cancels an order before it is shipped, a 2% convenience fee will be deducted from the refund amount.
- Once an order has been shipped and is subsequently cancelled by the buyer, a 4% convenience fee will be deducted from the refund amount.
- These charges will be adjusted from the refund amount. If the buyer opts for a refund, it will be initiated once we receive the product in the same condition as it was shipped.
4. Seller-Initiated Cancellation
No cancellation charges will be applicable if the cancellation request is initiated by us.
5. Warranty Issues
For products that come with a manufacturer's warranty, please refer any issues to the manufacturer. Byteblow believes in assisting its customers to the fullest extent possible and maintains a liberal cancellation policy.
6. Our Commitment
At Byteblow, we are committed to providing you with exceptional service. We understand that circumstances can change, and we strive to make the cancellation process as transparent and hassle-free as possible. Your satisfaction is our priority, and we are here to address any questions or concerns you may have regarding our cancellation policy.
We aim to provide you with a seamless shopping experience and strive to accommodate your needs. If you have any questions or concerns regarding our cancellation policy, please don't hesitate to reach out to us. Your feedback helps us improve our services, and we appreciate your trust in Byteblow.
FAQs
You can initiate a cancellation request through our website or app by accessing the order panel. Alternatively, you can contact us via email or phone to request a cancellation.
The Convenience Fee is a non-refundable charge applied to orders. If you initiate the cancellation and request a refund, the Convenience Fee will not be refunded. However, if we cancel your order, the complete order amount will be refunded without any deductions.
Yes, there are cancellation charges depending on when you cancel your order:
- If you cancel an order before it is shipped, a 2% Convenience Fee will be deducted from the refund amount.
- If you cancel an order after it has been shipped, a 4% Convenience Fee will be deducted from the refund amount. These charges are subtracted from the refund, and the refund process will start once we receive the product in the same condition as it was shipped.
If we initiate the cancellation of your order for any reason, no cancellation charges will be applicable, and you will receive a full refund.
For products covered by a manufacturer's warranty, please direct any warranty-related issues to the manufacturer. We aim to assist our customers to the fullest extent possible but warranty matters should be addressed with the manufacturer.
At Byteblow, we are committed to providing exceptional service. We understand that circumstances can change, and we strive to make the cancellation process transparent and hassle-free. Your satisfaction is our priority, and we are here to address any questions or concerns you may have regarding our cancellation policy.
If you have any questions or concerns regarding our cancellation policy, please don't hesitate to reach out to us. Your feedback is valuable and helps us improve our services. You can contact us through our website, app, or via email and phone. We appreciate your trust in Byteblow and are here to assist you.