Return & Refund Policy
At Byteblow, we are committed to ensuring your satisfaction with our products and services. Please review our refund and service policy to understand our procedures:
1. Eligibility for Refund
We accept refund requests under the following circumstances:
- Damaged product received.
- Wrong product sent.
- Dead-on-arrival (DOA) product.
- Product found to be defective.
- To be eligible for a refund, buyers must inform us of any issues or disputes with their order within 3 days or 7 days from the date of delivery. You can contact us via email (preferred) or phone to report any issues.
2. Unboxed Product Seal
If the seal of the product is opened, and the product is found to be in good working condition, return and refund requests will not be applicable.
3. Missing Parts or Accessories
Return/refund requests will be cancelled if any part or accessory is missing from the product box.
4. Packaging Material
Buyers are advised to keep the packaging material until the return window is open. This will facilitate secure product packaging to prevent damage during transit.
5. Proper Packaging
Products should be packed in the same manner as received by the buyer. Avoid using tapes or glues directly on the product or its packaging, as this may result in the cancellation of your return request.
6. Return of Accessories
All accessories delivered with the product should be returned in the same condition as received, along with the product.
7. Service Requests
In addition to refunds, we offer service requests for:
- Product repairs and replacements for damaged or defective items.
- Technical support and assistance for product issues.
- Our service team is dedicated to promptly addressing any product-related concerns.
8. Refund Process
- If payment was made through our payment gateway, the refund will be processed to the same account from which the payment was made after deducting convenience fee.
- For BANK TRANSFER and COD orders, refunds will be credited to the buyer's bank account.
- Refunds usually take 7-10 working days to reflect in your account.
- We aim to provide a transparent and seamless refund and service process. If you have any questions or concerns regarding our policy, please contact our customer support team. We appreciate your trust in Byteblow and strive to ensure your satisfaction with our products and services.
FAQs
- You can request a refund under the following circumstances:
- Damaged product received.
- Wrong product sent.
- Dead-on-arrival (DOA) product.
- Product found to be defective.
To be eligible for a refund, you must inform Byteblow of these issues within 3 days or 7 days from the date of delivery, depending on the specific case. You can contact Byteblow via email or phone to report any issues.
If the seal of the product is opened and the product is found to be in good working condition, return and refund requests will not be applicable.
Return/refund requests will be canceled if any part or accessory is missing from the product box.
Buyers are advised to keep the packaging material until the return window is open. This helps ensure secure product packaging to prevent damage during transit.
Products should be packed in the same manner as received. Avoid using tapes or glues directly on the product or its packaging, as this may result in the cancellation of your return request.
All accessories delivered with the product should be returned in the same condition as received, along with the product.
Byteblow offers service requests for product repairs and replacements for damaged or defective items, as well as technical support and assistance for product issues. Their service team is dedicated to promptly addressing any product-related concerns.
- If payment was made through Byteblow's payment gateway, the refund will be processed to the same account from which the payment was made after deducting the convenience fee.
- For BANK TRANSFER and COD orders, refunds will be credited to the buyer's bank account.
- Refunds typically take 7-10 working days to reflect in your account.
If you have any questions or concerns regarding Byteblow's Return & Refund Policy, please don't hesitate to contact their customer support team. They value your trust and aim to ensure your satisfaction with their products and services.